Determine your best BPO strategies by learning industry trends and how your peers are overcoming challenges.

We are excited to share with you the industry insights from CGS’s annual outsourcing survey: Business Process Outsourcing Trends in 2019: A Look Ahead. The responses come from hundreds of executives, directors, and managers from multiple industries to create a broad picture of the state of BPO today.

BPO Trends 2019: A Look Ahead

Our report includes useful information to build a strategic plan for working with a business process outsourcing partner. We also analyze our findings to suggest solutions to the greatest challenge in customer service: understanding your customers better and how to meet their changing needs and expectations from providing better security to implementing new technologies.

Download the full report to reveal the pressures and emerging solutions impacting relationships between businesses and their BPO partners including:

  • Top business challenges
  • Strategic goals
  • How to address pain points & choose the right partners
  • If robots are taking over call center operations
  • Where companies are investing for the future

Our 2019 report has over 20 pages of data, comparison charts, quotes and real-life examples that show how to best utilize BPO partnerships to control costs, implement digital innovations and increase revenue. Download your copy to learn more.