A recent PwC survey,  “Future of Customer Experience”, reveals a 33% gap between customer expectations and actual experiences in the airline industry - the largest discrepancy across all surveyed industries.

Continuous improvement of passenger experiences and operational efficiency make identifying and addressing skills gaps critical. CGS has expertise and best practice solutions to overcome this challenge, ensuring your workforce is equipped with the skills needed to excel in their roles while improving passenger satisfaction rates.

With CGS Immersive, the road to mastery is not just shorter—it's clearer, more engaging, and deeply rooted in the future of work, technology and tangible return on investment. Our center of excellence provides industry-leading expertise in emerging technology and enterprise transformation solutions.