Reliability. Scalability. Availability. All buzzwords that seem fitting when talking about the legitimate concerns for businesses focusing their efforts on IT. Today's business environment is driven by fast-paced technology and the ability to stay connected with clients. Despite this, downtime is still a major issue that many businesses deal with.
According to a recent Gartner study, the average large corporation experiences 87 hours of network downtime per year. This figure is the sum of multiple outages that range from a few minutes up to a few hours. While in almost all cases, downtime is undoubtedly inevitable, companies must still deal with the repercussions that go along with it.
Tangible and Intangible Costs
There are both tangible and intangible costs that are associated with downtime, many of which are not always considered by businesses. Tangible costs such as lost transaction revenue, lost wages and lost inventory and intangible costs such as lost business opportunities, damaged loyalty and reputation and bad publicity can be detrimental to businesses in a highly competitive environment.
Finding the Right Solution in RMM
With so much riding on a company's ability to cope with downtime, finding a solution that allows a business to outsource their downtime concerns can mean thriving instead of just surviving. Remote Monitoring and Maintainance (RMM) offers the answer to downtime that IT companies are looking for; providing off-site, end-to-end support including proactive maintainance, patch management, systems upgrades and disaster recovery for clients' mission critical applications.
As Michael Brandi, Vice President CGS Technology Outsourcing, states: "RMM can create a competitive advantage by reducing the downtime an organization faces compared to its competitors, and freeing technical resources time to pursue revenue-generating projects instead of performing maintainance."
While IT professionals work hard to deliver the necessary network support that their companies need, an RMM vendor can focus on the major malfunctions that contribute to a company's downtime, allowing that firm to continue to provide the excellent service their customers are used to.